Should you place an order for an item that is not currently in stock, you will be contacted within 2 - 3 business days to discuss alternative ordering options Our typical processing for in-stock items can range from 2 to 10 business days for small packages and 6 to 15 business days for larger items. Your order is THEN shipped from our Phoenix Warehouse via the shipping method you have selected. We do not presently ship internationally except to Canada.
Arizona Pottery does not guarantee a delivery date on any orders. We strive to process, package and ship your order as promptly as possible but sometimes there are processing delays. During our busy season (March thru August) and Holidays we are working under a greater volume of shipments that may cause orders to be delayed. We appreciate your understanding in this matter. Any matters or special arrangements concerning this information must be discussed directly with our Customer Service Representatives. If there are any issues with the order such as credit card number, mailing address or missing information, we will try to notify you within 2 days via E-MAIL to resolve the issue.
Most of our Fed Ex or UPS ground, aside from being expertly packed, carries insurance against breakage.
When you go to the Post Office, they weight it, check where it is going and charge accordingly. We do the same thing - as well as gather the items in your order and prepare them for shipping.
Our shipping charges are based on how much it costs us to ready your order for shipping, how much it weighs, and where it is going.
It is our policy to ship Fed Ex Ground whenever possible. We have found that it is by far the most cost-effective way to ship smaller packages safely. Packages shipped via Fed Ex Ground can be tracked easily.
How to find out what your shipping costs are after selecting your merchandise but before purchasing your order:
Our computer software automatically calculates the shipping charges. Therefore, if you place your items in the cart and proceed thru the checkout process, the computer will give you the shipping charges based on the information you provide and what items you place in the shopping cart. If for some reason you choose not to place the order you can cancel it before confirming it. If you have any questions concerning this process, contact Customer Service.
Freight Carrier Information:
Arizona Pottery On-line will not be held responsible for any damaged goods received regardless of form of trucking used. Examine all goods upon receipt for possible shipping damage, and report any such damage to the carrier immediately. The carrier is responsible for any loss or damage incurred while being shipped, not Arizona Pottery On Line. All damaged goods must and shall be solely the responsiblity of the person whose name appears in the Bill To: section of all quotes and invoices. Any damage claims must be filed by said person. Loss or damage that occurs during shipment by carrier selected by Arizona Pottery On line is purchaser's responsibility. Arizona Pottery On Line does not represent or warrant that the items will be shipped or delivered within any specific time frame. Arizona Pottery On Line shall have no liability as a result of delays occurring in the course of shipping as a result of the carrier.
