Return Policy: You may return any product within 10 days of receiving it for an on-line store credit. A 30% Restocking fee applies to all returned merchandise. No exceptions. If you are ever dissatisfied with an order, please contact our customer service department by E-MAIL as soon as possible, so that we can correct the order to your satisfaction. E-MAIL us at info@arizonapottery.comor call us at 1-800-420-1808 or AZ: 602-795-3616. We will return phone calls the following business day. E-MAIL or Live chat is the fastest way to reach a live person 7 days a week. All special ordered items are not returnable under any circumstances. Customer Service: Our policy at arizonapottery.com is that the customer is always right! If you are not completely satisfied with our service or products, please contact us and we will do whatever we can to resolve the issue. Should you not be able to reach a customer service representative, a automated attendant will receive your call, so please leave a message, we will respond promptly to any voice messages by the next business day.
Order Processing: Should you place an order for an item that is not currently in stock, you will be contacted within 2 - 3 business days to discuss alternative ordering options Our typical proccessing for in-stock items can range from 2 to 10 business days for small packages and 6 to 15 business days for larger items. Your order is THEN shipped from our Phoenix Warehouse via the shipping method you have selected. We do not ship internationally (including Canada and Mexico). ArizonaPottery.com does not guarantee a delivery date on any orders. We strive to process, package and ship your order as promptly as possible but sometimes there are processing delays. During our busy season (March thru August) and Holidays we are working under a greater volume of shipments that may cause orders to be delayed. We appreciate your understanding in this matter. Any matters or special arrangements concerning this information must be discussed directly with our Customer Service Representatives. If there are any issues with the order such as credit card number, mailing address or missing information, we will try to notify you within 2 days via E-MAIL to resolve the issue.
Product Packaging: All merchandise is boxed to meet shipping guidelines and packaged to minimize the possibility of damage during shipping. When your item is delivered, examine the outside package material for signs of damage. If there are signs of damage, indicate this to the shipping agent and refuse to sign for it. Contact us immediatelyand we will work with the shipping agent to resolve the issue. If the item is damaged, but the damage is not obvious from the packaging and you accept delivery, contact the customer service department immediatly at Arizona Pottery, so that we may take action.
Damaged Merchandise: As you well know, sometimes-unfortunate things like this happen. Our prefer shipper is Federal Express, exactly for this reason. They are very willing to work with us for a speedy resolution and are willing to do it with the least amount of work on our end. This is what we would like you to do: Please, keep the damaged item and all the packaging materials that the item(s) were shipped in for 5 business days, incase Fed Ex would like to come out an inspect the damages. Then after the 5 days you may dispose of everything in any matter you wish. Please be sure and notify us by E-MAIL which item(s) were damaged so that we can replace them immediately. This is what we will do: We will immediately file a claim with Federal Express and reship your damaged item(s).There is no delay in getting your replacement item(s) out to you a fast as possible. That’s it!
We truly hope that this isn’t too much of an inconvenience for you and that you will accept our sincere apology.We pack every item better than the required specifications that Federal Express suggests and try to do everything in our control to see that your item arrives safely. Since we have been packing and shipping pottery since 1997, we feel we have mastered this process. There is nothing more discouraging than opening up your new package to find the item broken or damaged. We understand this and will do everything under our control to see that your items arrive safely. Credit Card Safety:
We guarantee that every transaction made at arizonapottery.com will be 100% secure. Our secure server software is among the best available today. It encrypts all of your personal information, including credit card number, name and address so that it cannot be read as it travels through the various computer systems of the World Wide Web. Privacy is valuable to us and your personal information will only be used to process your order and help in your shopping experience. Your personal information will never be sold, traded or rented to anyone.
Sales Tax: Sales tax must be collected by law for all purchases in the state of Arizona.
Special Note: Many items, especially closeout items, are limited and sell quickly. These items will not be restocked, so if you see an item you like that is in stock, consider purchasing it now because you may not find that same selection available at a later date.
